Job Overview

Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance of process and policies.

Job Description

• Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with agents to strengthen service competitiveness
• Communicate timely back to agents, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specifications

• O Levels/Matric or above
• Strong command of both spoken and written Arabic language
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive

Perks & Benefits