Job Overview

Job Description

• Participate in the overall Recruitment process, especially bulk hiring and development of the strategic objectives and resolution of key issues impacting the discovery of qualified Customer Service Executives
• Develop strategy for deploying effective media to attract the ideal candidate
• Plan and coordinate with branding team for development and placement of employment advertisements and other forms of marketing
• Work with department HOD to set budget goals
• Work with Operations Management to Develop compensation (salary, benefits, perks etc) to attract and retain qualified candidates from identified markets
• Coordinate and attend recruitment events (i.e. open houses, tours, on site interviews etc)
• Develop and maintain professional recruitment materials and required documents, as well as appropriate displays and programs for presentation
• Develop effective interview instruments to evaluate potential candidate, to ensure ideal candidates are hired (low turnover, high performance, highly satisfied employee, employee matched to job responsibility and culture, etc)
• Meet the recruiting needs in terms of quality and numbers in a time conscious manner
• Analyze employee data (performance, scores, geographic, demographic, educational) for trends current successful employees. Analyze population, educational, geographic etc data for future employee
• Prepare all required reports and statements relating to Contact Center recruiting efforts
• Evaluate job fit of each applicant based on interview process, previous work history, and adaptability to ibex.’s work and phone environment
• Develop and maintain tracking system of overall recruitment effort and turnover data to analyze effectiveness and make changes as needed.
• Interact regularly with other Operations & Operations Support Departments to identify current need for call center employee
• Develop and maintain network/referral sources to meet staffing plan requirements
• Develop and follow budget in terms of expenditure and job starts
• Travel as necessary to recruit candidates

Job Specification

• Bachelor's degree or above
• Experience bulk hiring for BPO
• Minimum 5+ years of experience as a Recruitment lead
• Ability to establish and maintain rapport with all levels internally and externally
• Strong interpersonal and communication skills (English and Urdu), both verbal and written
• Proficient with MS Office particularly MS Excel and MS Power point
• Ability to handle and work under pressure
• Strong Reporting and Analytical Skills
• Leadership qualities and must be a Team player

Perks & Benefits