Chat Support Executive
Job Overview
We are seeking exceptional individuals who can help us bring about change in the world of CX with their expertise and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.Job Description
- Assist customers with their items purchased through the e-commerce website
- Deliver a class apart customer experience as measured by performance objectives, and maintain the core values of our client
- Maintain swift responses to customers through email and/or chat
- Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Document each customer query as well as the resulting solution
- Provide alternatives to products/items, which are not available on the e-commerce website
- Follow standard processes and procedures when it comes to providing resolutions
- Stay up to date with the latest updates on system information and process changes
- Able to deal with objections and handle customer pushbacks
Job Specifications
- O Levels/Intermediate or above
- Excellent Written and Verbal English communication
- Must have at least 30 WPM
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Relevant experience in chat in international
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Share
05
Number of Vacancies08
Working HoursLahore
LocationRotational
Job Shift
Office Locations
Plot No. 03, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan
Phone 042 111 874 874
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