Customer Success Specialist
Job Overview
ibex. Pakistan is looking for a Customer Success Specialist within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.Job Description
- Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
- Assist customers with their items purchased through ecommerce website
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
Job Specifications
- O Levels/Intermediate or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Share
30
Number of Vacancies09
Working HoursKarachi, Lahore, Islamabad
LocationEvening, Night
Job Shift
Office Locations
ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan
Phone 021 111 874 874
Plot No. 13-A, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan
Phone 042 111 347 347
Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan
Phone 051 111 874 874
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