Customer Support Executive - Domestic
Job Overview
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.Job Description
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Job Specification
- Bachelors or above
- Customer support and other job experience preferred
- Good Verbal Urdu Communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Share
50
Number of Vacancies08
Working HoursLahore, Islamabad
LocationRotational
Job Shift
Office Locations
Plot No. 03, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan
Phone 042 111 874 874
Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan
Phone 051 111 874 874
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