Email & Chat Support Executive - Domestic
Job Overview:
Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.Key Responsibilities:
- Prompt chat & email response to customers
- Provide real-time support
- Document each customer’s question or problem as well as the resulting answer or solution
- Email coordination with customers
- Escalating to relevant team(s) internally and/or externally
Job Specification:
- Graduation or above
- Good communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Flexibility
- Customer-centric attitude
- Adaptability
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Closed
30
Number of Vacancies08
Working HoursLahore, Karachi, Islamabad
LocationRotational
Job Shift
Office Locations
Plot No. 03, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan
Phone 042 111 874 874
ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan
Phone 021 111 874 874
Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan
Phone 051 111 874 874
