Email & Chat Support Specialist
Job Overview
We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.Job Description
- Assist customers with their items purchased through the e-commerce website
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through email and/or chat
- Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Document each customer query as well as the resulting solution
- Provide alternatives to products/items, which are not available on the e-commerce website
- Follow standard processes and procedures when it comes to providing resolutions
- Stay up to date with the latest updates on system information and process changes
- Able to deal with objections and handle customer pushbacks
Job Specifications
- O Levels/Matric or above
- Excellent Written and Verbal English communication
- Must have at least 40 WPM
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Share
20
Number of Vacancies09
Working HoursKarachi, Lahore, Islamabad
LocationEvening, Night
Job Shift
Office Locations
ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan
Phone 021 111 874 874
Plot No. 13-A, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan
Phone 042 111 347 347
Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan
Phone 051 111 874 874
Other jobs at ibex. Pakistan
