Job Overview
We are looking for a responsible Sindhi-speaking individual to serve as a liaison with our Sindhi-speaking customers, ensuring effective communication and compliance with company processes and policies.
Job Description
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
Job Specification
- Graduation or above
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Possess Knowledge of Call Centre Operations
- Must be flexible to work in shifts
- Candidate must have excellent command over Sindhi Language