Life @ ibex
Our Commitment to Employee Wellness in High-Stress CX Roles
What the CX Work Demands Knowledge The person who has experience working at a call center or any customer-oriented work knows the number of skills that the job demands beyond the merely technical. It requires emotional strength, unwavering focus, and limitless energy to make every customer experience an enjoyable, meaningful one. That being said, our human resources and wellness teams have developed initiatives that are based on the results of both health and workplace research and are dedicated to improving the physical as well as mental health of employees.
Employee used programs
These are not mere theoretical as most of these initiatives are taking place and practiced at ibex. Pakistan. We make thoughtful wellness means part of our weekly, monthly, and annual routines.
- Soft Yoga and Fitness Routine: We provide softer yoga and fitness sessions that are adapted to any level of difficulty that would assist the employees in dealing with stress and give them an increase in energy levels to better navigate the demands of their jobs with more ease and resilience.
- Global Wellness Week: This is an eagerly awaited once-a-year event that is a week of health awareness. It involves a wide range of interactive activities that include lively games, motivating talks by the wellness professionals, and effective training workshops that allow employees to be in control of their health.
- Preventative Care Measures: This is done to ensure that there is easy access to medical facilities, which means that the various medical check-ups are provided on site. This initiative allows workers to manage their health with ease, thus resulting in early detection and prevention of possible complications.
- Performance Bonuses and Outreach: We ensure that the level of motivation is maintained by giving out performance-related bonuses and going out. In addition, we have organized outdoor team building activities where not only is hard work rewarded, but it also improves interpersonal relationships among colleagues.
- Chillax Room: To promote a well-being culture, we have our Chillax Room with diverse games, comfortable chairs, and convenient spaces in which employees can relax and rest. This is a good relief to the desk, and this sanctuary will enable people to have a long-overdue break.
- Sports Activities: To enhance physical fitness, collaboration, and enthusiasm of friendly competition among our employees, we arrange various sporting events, such as cricket, football, and table tennis tournaments etc.
The active participation in these efforts is not just a form of perks; the active use of these experiences and special treatment is not very normal. We take the overall well-being of our employees seriously at ibex. Pakistan, and this dedication is one of the consistent themes in our daily actions.
Backed by a Global Commitment
Measurable Impact and Ongoing Commitment
The credibility of such efforts can be seen through continuity as well as the quantifiable effect they have on employee satisfaction and the corresponding level of overall morale. Rather than constituting a single-time occurrence or a temporary fad, these wellness programs are supposed to be repeated regularly, as this will ensure that wellness will be a lasting concern in the workplace. Employee feedback is an essential part of the process because it provides an organization with the information as to which programs are to be retained, which ones may require an alternative, and what new programs are to be launched.As an example, the Chillax Room specially designed place of relaxation and refreshment, is not a mere promotional idea or a certain concept since employees really like and enjoy attending it. This will help the organization to demonstrate its interest in the well-being of the employees since it will provide a place where they can relax.
The interpretations are clear: the more engaged and productive employees are, the happier and supported in their work environment. This involvement will be interpreted as a stronger affiliation to their roles, leading to a workforce that is not only retained but also interested in establishing long careers within the organization. This is an inclusive practice that not only benefits the individuals but also increases the general performance and success of the business.
Wellness in this scenario, therefore, would go beyond the reduction of stress at the workplace; it promotes the creation of an atmosphere in which the employees feel enabled to bring the best of themselves. It is intended to develop a work culture in which people will be able to flourish, and leave each day as higher functioning, more happy, and more intact individuals, professionally and personally. It is an all-inclusive approach that has understood that human beings form the core of any successful company, and their welfare has to be an investment in the long-term performance of the organization.
