The Journey of ibex. Learning Academy!

It’s been 6-successful years since the launch of the ILA - ibex. Learning Academy. The idea that started with a small batch of 15 people in Karachi has now impacted the lives of over hundreds of people. It all began with a one-simple question: How do we enable potential candidates to score a position in our International Campaigns? The answer led to an Academy that aspires to groom and transform newcomers into the finest Customer Service Specialists through 160 hours of extensive training. The course was designed with the help of our Foreign Qualified trainers, loaded with indoor and outdoor activities to polish their communication skills and build on their emotional intelligence.

What is ibex. Learning Academy?

ILA - ibex. Learning Academy is a platform that was launched with the sole purpose to equip people with top-notch techniques to succeed in their careers. ILA grandly works with talented individuals to help them discover and sharpen their talent. While also providing them with opportunities so they can swing on their own. We aim to accommodate the needs of all individuals by allowing them to improve skills that lead to personal & professional growth. The program will bring you up to a high standard of competency while fulfilling all the gaps in your overall personality. ibex. Learning Academy is the only existing program in Pakistan that offers a specialized course on customer services known as, Certified Customer Service Professional (CCSP) Certification.

Build Your Future with Our Trainers:

We have highly qualified trainers in our team who would instill the foundation of smooth communication in you and provide training that would help you succeed in life. While also providing you with the opportunity to work with ONE OF PAKISTAN’S TOP BPO FIRMS.

What Is CCSP?

Certified Customer Service Professional (CCSP) is the certification offered by one of the largest BPO, ibex. Pakistan. This certification is designed for individuals, who are committed to the highest standards of customer service. ibex. Learning Academy is the only existing program in Pakistan that offers a specialized course on customer services and provides this certification.

An Insight Into What You Will Learn:

 

Areas of Focus

 

1. Verbal & non-verbal language 

• Grammar
• Fluency

2. System Maneuvering 

• Typing Speed
• Computer Skills

3. Recruitment Process Preparation 

• Mock Interviews
• Weekly Assessments

What Do You Get Out Of It?

• Improved Linguistic Abilities
• Refined Communication
• Enhanced Grammar, Vocabulary & Pronunciation
• Groomed Personality
• Boost Confidence

Success Rate

• 2000+ students have been enrolled in this program so far
• 1000+ are now working with us after the graduation
• 400+ students graduated in 2022

What’s In It for You?

• Discover the world of ibex. and its fortune 500 partners
• Learn how to build a world of BPO
• Closely explore the employee & customer lifecycle of an MNC
• Improved linguistic abilities
• Refined communication
• Personality grooming
• Enhanced grammar, pronunciation & vocabulary
• Meet industry professionals
• Discover the diverse world of “ibex.”
• Begin your journey in FMCG, Logistics, and many more industries
• Get ibex. Learning Academy official certification